Sometimes sub-merchants accidentally give your system or software, the wrong banking information. Usually, a NOC can help your merchant get paid and notify you about the correct bank account information.
However, there are common scenarios where the settlement payout to the merchant gets returned back to you.
When this occurs:
- The payout to the merchant gets credited back to the FBO Account
- The Settlement Funding Transfer to the merchant gets marked as FAILED.
To resolve these issues, the following needs to occur:
- There needs to be a new Payment Instrument created for the merchant with the correct banking information
- You need to re-create the settlement with the new payment instrument. See below for the script to do this. If you have additional questions, contact support@finixpayments.com
or create a ticket.
Re-Create Settlement with New Payment Instrument
curl 'https://internal.live-payments-api.com/settlements/{settlement_id}' \
-H 'Accept: application/hal+json' \
-u xxxxx:xxxxx \
-H 'Content-type: application/json' --compressed \
-X PUT \
-d '{"destination": "{new_payment_instrument_id}"}'
Note: This curl command will not work if the Settlement Funding Transfer for the merchant is NOT marked as Failed. There could be issues with ingesting the required information from WorldPay. Please contact support@finixpayments.com or create a ticket if you are running into these issues.
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